FAQ

You can access our Helpdesk portal by visiting www.pteshelp.co.uk/portal. If you do not have login credentials, please contact our support team for assistance.

On the Helpdesk portal, you can submit new support tickets, track the status of existing tickets, access our knowledge base, and communicate with our support team.

To submit a support ticket, log in to the Helpdesk portal and click on "Submit a Ticket." Fill in the required details about your issue and submit the form. One of our support team members will get back to you shortly.

Our standard support hours are from 9 AM to 5 PM, Monday through Friday. If you require support outside these hours, please contact us to discuss your needs for extended or 24-hour support options.

The resolution time for a support ticket depends on the complexity of the issue. We prioritize urgent matters and strive to resolve all tickets as quickly as possible. You can track the status of your ticket on the Helpdesk portal.

Yes, our team can assist with the installation and configuration of new hardware and software. Please submit a support ticket or contact us directly to arrange a setup.

We implement robust security measures to protect your data, including encryption, firewalls, and regular security audits. Our team stays updated on the latest security trends to ensure your information remains secure.

Pentre Tech offers a variety of services to enhance your company's cybersecurity, including vulnerability assessments, penetration testing, security training, and ongoing monitoring. Contact us to discuss a customized cybersecurity plan for your business.