Welcome to Pentre Tech's FAQ section! Here you will find answers to some of the most common questions about our IT support solutions.

General Questions
Helpdesk Portal
Technical Support
  • What services does Pentre Tech provide?

    Pentre Tech offers a comprehensive range of IT support solutions, including helpdesk support, network management, cybersecurity, cloud services, and IT consultancy. Our primary focus is to ensure your technology systems are secure, reliable, and efficient.

  • How can I contact Pentre Tech for support?

    A: You can reach our support team by calling 0330 223 0674 or by visiting our Helpdesk portal at www.pteshelp.co.uk/portal.

  • What are the operating hours for Pentre Tech's support team?

    Our standard support hours are from 9 AM to 5 PM, Monday through Friday. However, we can provide 24-hour support if needed. Please contact us to discuss your requirements for extended support hours.

  • How do I access the Helpdesk portal?

    You can access our Helpdesk portal by visiting www.pteshelp.co.uk/portal. If you do not have login credentials, please contact our support team for assistance.

  • What can I do on the Helpdesk portal?

    On the Helpdesk portal, you can submit new support tickets, track the status of existing tickets, access our knowledge base, and communicate with our support team.

  • How do I submit a support ticket?

    To submit a support ticket, log in to the Helpdesk portal and click on "Submit a Ticket." Fill in the required details about your issue and submit the form. One of our support team members will get back to you shortly.

  • How does Pentre Tech ensure the security of my data?

    We implement robust security measures to protect your data, including encryption, firewalls, and regular security audits. Our team stays updated on the latest security trends to ensure your information remains secure.

  • How can I enhance my company's cybersecurity?

    Pentre Tech offers a variety of services to enhance your company's cybersecurity, including vulnerability assessments, penetration testing, security training, and ongoing monitoring. Contact us to discuss a customized cybersecurity plan for your business.